Our Policies

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 03:00 PM

Check-Out: 11:00 AM

Late Check-Out Hour: 1:00 PM

Late Check-out Fees: $ 40.00

Late check out (after 11:00 AM and before 1:00 PM) may result in a fee.

Property and Cancellation Policies:

Cancellation or changes

Cancellation fees Between Oct 16 to May 15
No cancellation fee if notice given more than 24 hours in advance of 3pm check-in.
Cancellation with less than 24 hours notice before 3pm check-in is subject to a cancellation fee of 100% of total accommodation cost plus tax.

Cancellation fees Between May 16 to Oct 15
No cancellation fees if notice given 14 days in advance.
Cancellation with less than 48 hours notice of 3pm check-in is subject to a cancellation fee of 1 night accommodation plus tax.
Cancellation with less than 24 hours notice of 3pm check-in is subject to a cancellation fee of 100% of total accommodation cost plus tax.

Cancellation BY PHONE IS recommended please do not rely on email alone.

Travel Insurance is recommended!

Terms and Conditions

Reservations

Reservations are not guaranteed until; 1. A credit card has been successfully authorized for 50% of the total amount of the room cost (including taxes) OR 2. A deposit has been received equal to 50% of the total reservation cost (including taxes).

Minimum age to rent is 19. Government Issued ID required. Minors must have a co-signer.

Payment and Terms at Check-in, Check-out

Check-in time 3 PM

The balance of the reservation cost is due at check-in.

$250 cash deposit or credit-card authorization required at check-in to cover incidentals or damage.

Government-issued Photo ID required at check-in

Check-out time is 11 AM

Late check-out requests may be accommodated if circumstances allow.

Visitors in rooms

Visitors are allowed in the rooms until 10:30 pm.

Visitors staying overnight in the room may incur an additional cost.

Guest is responsible for the actions of their visitors while the visitor is on Hotel property.

Non Smoking and Non-Vaping Hotel

The Hotel property is a smoke-free (including medical marijuana) and vape-free facility including rooms and balconies. An additional $250 charge per night will be incurred when this policy is broken by the guest or any visitor to  the guest and may lead to immediate eviction from the hotel without compensation.

Traveling with Minors/service animals

Children are welcome.

If you are traveling with a service dog you will need to have the service identification vest on the dog while on the premises. Service animals are not allowed in the rooms without the owner being present there at all times. Guest is responsible for any and all damage caused in any way by the service dog.

Accessibility or Special Needs

Rooms 1 (Lighthouse) and Room 2 (Serenity) are wheel-chair accessible. The balconies in these rooms are NOT wheelchair accessible

Room 1 (Lighthouse) has a walk in shower, but is not truly a wheel chair accessible shower.

Location and Parking

The Hotel is located at 318 Fir Street. When exiting the Ferry make a right turn to follow the ocean side road (Fir Street) for 1 km and the Hotel is on the right side (ocean side) of the road.

Free guest parking is available at the Hotel.

Walking will take approximately 15 minutes and driving will take just over 2 minutes. Please remember that the speed limit everywhere in Alert Bay is 30 kpm.

Damages and Breakages

The guest is responsible and liable for any breakages or damages that they or their visitors (including service animals) cause to the room, its contents or any hotel property. 

Use of Personal Information

We own our own data and we will not share your personal information without your express permission.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions.

Conduct

Behavior that, at the hotel management's sole discretion, is abusive, threatening, dangerous, disturbing or objectionable to hotel staff or guests may result in the cancellation of your reservation and eviction from the hotel without compensation or refund.